If you’re not happy with your purchase, you can return the items. To return your order or request a refund, please contact us using our website offgrid.co.com on the “HELP” page.
Returned items are the responsibility of the costumer until they reach our warehouse, so make sure they’re packaged properly and can’t get damaged on the way.
As the parcel remains your responsibility until it arrives back with us, make sure that you get proof of postage in case you need to contact us about your return.
Since we have very limited stock exchanges aren’t always possible. To make sure the item you want to exchange is available, please contact us via our website offgrid.co.com on the “HELP” page.

Mystery Box refunds are not available. If you are not satisfied with your purchase and wish to exchange your Mystery Box, we will give you a Voucher for the same value as your purchase. This voucher can only be used at offgrid.co.com. Please note that the money from this voucher cannot be withdrawn or sent to other people.